Privacy Notice

We understand that there might be different collecting points for obtaining personal data and different lawful basis for processing it, therefore, the following privacy policy shall be disclosed, used, and adapted throughout the organisation, this includes marketing communications and website.

In order to make this information concise and easily accessible to our customers, our privacy policy can be provided in the form of a statement and FAQs as follows:

Rescura Ltd is committed to ensuring the privacy and security of your personal information. Because of that, this policy sets out where and how we collect your personal information, as well as your rights over any personal information we hold about you, and how to make a complaint. This Privacy Policy was updated on 31st July 2018 in compliance with the General Data Protection Regulation.

Overview

In this Privacy Policy you will find the following information:

How we use your information
Cookies information
How we secure your information
Your rights
Contact us or file a complaint with the authorities

How we use your information

The information we collect will be used depending on which of the following activities you are involved in as user:

Making an enquiry through the form on the website, email or phone.

Using our services

How we may collect your personal data

We obtain personal data about you, for example, when:

you request a proposal from us in respect of the services we provide;
you engage with us to provide our services and during the provision of those services;
you contact us by email, telephone or post (for example when you have a query about our services); or
subscribing to our newsletter on the website;
you apply for a job.

Making an enquiry through the form on the website, email or phone.

If you use our website enquiry form, email or phone number to make a question about our services you can be sure we will only use it to process and answer your enquiry. We will collect your full name, company name, email, and phone number. In order to provide an efficient service and for our legitimate interest will save this information in our database for a period of four months, after which it will be deleted or destroyed.

Using our Services

The kind of information we hold about you.

The information we hold about you may include the following:

your personal details (such as your name and/or address);
details of contact we have had with you in relation to the provision, or the proposed provision, of our services;
details of any services you have received from us;
our correspondence and communications with you;
information about any complaints and enquiries you make to us;
information from research, surveys, and marketing activities;

How we use personal data we hold about you

We may process your personal data for purposes necessary for the performance of our contract with you and to comply with our legal obligations.

We may process your personal data for the purposes necessary for the performance of our contract with our clients. This may include processing your personal data where you are an employee, subcontractor, supplier or customer of our client.

We may process your personal data for the purposes of our own legitimate interests provided that those interests do not override any of your own interests, rights and freedoms which require the protection of personal data. This includes processing for marketing, business development, statistical and management purposes.

We may process your personal data for certain additional purposes with your consent, and in these limited circumstances where your consent is required for the processing of your personal data then you have the right to withdraw your consent to processing for such specific purposes.

Please note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.

Situations in which we will use your personal data

We may use your personal data in order to:

carry out our obligations arising from any agreements entered into between you and us (which will most usually be for the provision of our services);
carry out our obligations arising from any agreements entered into between our clients and us (which will most usually be for the provision of our services) where you may be a subcontractor, supplier or customer of our client;
provide you with information related to our services and our events and activities that you request from us or which we feel may interest you, provided you have consented to be contacted for such purposes;
seek your thoughts and opinions on the services we provide; and
notify you about any changes to our services.

In some circumstances we may anonymise or pseudonymise the personal data so that it can no longer be associated with you, in which case we may use it without further notice to you.

If you refuse to provide us with certain information when requested, we may not be able to perform the contract we have entered into with you. Alternatively, we may be unable to comply with our legal or regulatory obligations.

We may also process your personal data without your knowledge or consent, in accordance with this notice, where we are legally required or permitted to do so.

Data retention

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected.

When assessing what retention period is appropriate for your personal data, we take into consideration:

the requirements of our business and the services provided;
any statutory or legal obligations;
the purposes for which we originally collected the personal data;
the lawful grounds on which we based our processing;
the types of personal data we have collected;
the amount and categories of your personal data; and
whether the purpose of the processing could reasonably be fulfilled by other means.

Change of purpose

Where we need to use your personal data for another reason, other than for the purpose for which we collected it, we will only use your personal data where that reason is compatible with the original purpose.

Should it be necessary to use your personal data for a new purpose, we will notify you and communicate the legal basis which allows us to do so before starting any new processing.

Data Sharing

Why might you share my personal data with third parties?

We will share your personal data with third parties where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.

Which third-party service providers process my personal data?

“Third parties” includes third-party service providers and other entities within our group or the members of our firm’s network.

All of our third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.

What about other third parties?

We may share your personal data with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal data with a regulator or to otherwise comply with the law.

Cookies Information

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Opting out of Cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Data Security

We have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Changes to this notice

Any changes we may make to our privacy notice in the future will be updated on our website at: https://www.rescura.co.uk/privacynotice

This privacy notice was last updated on 1st March 2022.

If you have any questions regarding this notice or if you would like to speak to us about the manner in which we process your personal data, please email our Data Privacy Lead – privacy@rescura.co.uk or write to us at the address below:

Rescura Ltd

Harvest House

Cranborne Road

Potters Bar

EN6 3 JF

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, at any time. The ICO’s contact details are as follows:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF